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Job Description
- You will serve as the primary point of contact for assigned clients and be responsible for managing end-to-end client servicing, from onboarding to delivery. This includes coordinating with design, strategy, and creative teams to ensure timely execution of projects. You will review deliverables for accuracy, branding consistency, and quality (QA) before handing them over to the client. It is essential to maintain 100% error-free client communication and delivery while clearly understanding client requirements and translating them into actionable briefs. Proactively identifying opportunities for account growth and upselling is also part of your responsibilities. Moreover, you will handle Key Account Management (KAM) for priority clients and track project timelines, approvals, and feedback to avoid delays, ensuring high client satisfaction, retention, and relationship building.
To be successful in this role, you should have at least 3 years of experience in Client Servicing, Customer Success, or Account Management, preferably in a creative, branding, or digital agency. A strong understanding of design/creative workflows, including branding, campaigns, and UI/UX, is required. Excellent communication and presentation skills, both verbal and written, are crucial, along with a keen eye for detail to ensure QA and error-free delivery. You should be able to manage multiple clients and projects simultaneously and be familiar with tools like Figma, Adobe Creative Suite, Trello/Asana, and MS Office/Google Workspace. A problem-solving mindset with a client-first approach is also essential for this role.
This is a full-time position requiring you to have experience as a Brand Servicing Executive for at least 2 years, Customer Retention for 1 year, Agency Servicing for 1 year, and Client Partner Creative for 1 year. Proficiency in English is preferred, and the work location is in person.,
Skills
Customer RetentionDeliveryCommunication SkillsFamiliarity With FigmaFamiliarity With TrelloAsanaAttention To DetailDesignFamiliarity With Adobe Creative SuiteCreative WorkflowsClient ServicingProject ManagementProblemsolvingCustomer SuccessAccount ManagementFamiliarity With MS OfficeGoogle WorkspacePresentation SkillsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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