Customer Success Executive / Client Servicing (Creative Design Agency)

• Serving as the primary point of contact for assigned clients.
• Managing end-to-end client servicing from onboarding to delivery.
• Coordinating with design, strategy, and creative teams to ensure timely execution.
• Reviewing deliverables for accuracy, branding consistency, and quality (QA) before client handover.
• Maintaining 100% error-free client communication and delivery.
• Understanding client requirements clearly and translating them into actionable briefs.
• Proactively identifying opportunities for account growth and upselling.
• Handling Key Account Management (KAM) for priority clients.
• Tracking project timelines, approvals, and feedback to avoid delays.
• Ensuring high client satisfaction, retention, and relationship building.

Qualifications required for this role:

• 3 years of experience in Client Servicing / Customer Success / Account Management (preferably in a creative, branding, or digital agency).
• Strong understanding of design/creative workflows (branding, campaigns, UI/UX, etc.).
• Excellent communication & presentation skills (verbal + written).
• Strong attention to detail for QA and error-free delivery.
• Ability to manage multiple clients/projects simultaneously.
• Familiarity with tools like Figma, Adobe Creative Suite, Trello/Asana, MS Office/Google Workspace.
• Problem-solving mindset with a client-first approach.

Please note that the company follows a client-centric approach with a focus on ensuring high-quality client delivery and satisfaction.,