Speciality Restaurants - Chief Business Officer - QSR Vertical

Job Title: Chief Business Officer QSR Vertical

Experience Required: 15 - 20 years (with 23 years in senior leadership managing multi-location operations)

Key Responsibilities (KRA):

• Oversee end-to-end business operations, including brand positioning, marketing, supply chain, and customer experience.

• Manage P&L responsibility, ensuring revenue growth, cost optimization, and overall profitability.

• Lead innovation in product offerings, formats, and service models to align with evolving customer preferences.

• Build, mentor, and manage high-performing teams across operations, marketing, and support functions.

• Ensure operational excellence with strict adherence to compliance, quality, and service standards.

• Establish and nurture strategic partnerships to support business growth and market penetration.

• Conduct market research to identify new opportunities, consumer insights, and competitive benchmarks.

• Collaborate with the Board/Managing Director to shape long-term business strategy and growth roadmap.

• Champion a culture of performance, accountability, and continuous improvement across the vertical.

Core Skills & Requirements:

• Strong business acumen with demonstrated ability to manage multi-city operations and large teams.

• Deep understanding of QSR operations, supply chain, franchising, and customer engagement.

• Excellent strategic thinking, problem-solving, and decision-making capabilities.

• Strong financial management skills with prior experience handling P&L.

• Exceptional leadership, people management, and organizational development abilities.

• Proven track record in driving innovation and building strong, sustainable brands.

• Ability to thrive in a fast-paced, dynamic environment with ambitious growth targets.

• Outstanding communication, negotiation, and stakeholder management skills.