Client Services Coordinator | Night Shift

Client service Coordinator

Key Responsibilities:

• Assist the Client Services Associates or Managers with daily tasks including but not limited to:
• Assist with calling candidates currently going through onboarding to give background check updates.
• Assist with phone screening, prepping, and coaching of candidates.
• Assist with debriefing candidates at the conclusion of their interview.
• Assist with calendar scheduling.
• Help with all other miscellaneous tasks that the Client Services team may need help with Spotlight calls.
• Prepping candidates for their interview.
• Updating SharePoint sheets. (LEOFORCE/SPECTRANET).
• Updating internal systems.
• Manage and run training accounts:
• Working directly with the MSP team as the main point of contact.
• Coordination between the MSP team and recruitment.
• Ensure SLAs are met for their client portfolio.

Other Requirements:

• Must be comfortable spending 75% of time on the phone.
• Excellent communication and interpersonal skills.
• Familiar with US time zones ( PST/ EST/ CST).

Required Knowledge, Skills, and Experience:

• Minimum 1 year of experience in dealing with International clients/customers
• Must be comfortable spending 75% of time on the phone
• Excellent communication and interpersonal skills
• Flexible & Aggressive
• Excellent communication skills (Spoken and Written)
• Work independently with little supervision in a fast-paced agency environment
• Have a knack for learning and staying up to date with new technologies
• Professional, Adaptable and Resilient - able to take no for an answer yet still apply 100% effort throughout the workday
• Goal oriented; have a burning desire to be successful
• Advanced computer skills especially Microsoft Word, Microsoft PowerPoint, Outlook.
• Highly motivated individual able to grasp complex technologies, tools or knowledge and learn quickly
• Must have a demonstrated ability to work within tight deadlines.
• Willing to work in night shifts