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Job Description
- As an ORM Executive specializing in Email & Chat Support, your primary responsibility will be to handle customer inquiries and technical issue resolution in the ISP/Telecom domain. You will need to effectively diagnose and troubleshoot technical issues, providing clear and detailed solutions to customers through email and chat channels. It is essential to maintain accurate records of customer interactions and collaborate with internal teams for complex issues, ensuring timely and high-quality responses that meet SLAs. Additionally, offering multilingual support may be required in this role.
The ideal candidate for this position should have a minimum of 2 years of experience in email and chat-based customer support, with a strong background in technical troubleshooting. Excellent written English communication skills, along with a keen attention to detail and professionalism, are crucial for success in this role. Proficiency in Italian, French, German, Japanese, or Spanish would be considered a bonus.
This is a full-time position located in Andheri, and immediate joiners are preferred. If you are passionate about providing exceptional customer support and have the technical expertise to address complex issues effectively, we encourage you to apply for this role.,
Skills
Customer SupportCustomer ServiceTechnical TroubleshootingWritten English CommunicationEmailchat Customer SupportIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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