Recharge Executive

Location: Mumbai

Role Type: Full-time, On-site (Work-from-Office)

Industry: Tech-Driven Services / Subscription Management

Experience Required: Minimum 6 months of direct Sales, Telesales, Retention, or Recharge experience

We are seeking a proactive Recharge Executive for a critical voice process. In this role, your primary focus will be outreach to existing customers who have successfully completed a 6-month free trial of our product. Your main objective is to guide them through the renewal process and successfully convert them into paid, long-term subscribers.

• Customer Retention & Recharges: Proactively connect with existing customers whose 6-month product trial is concluding to drive plan renewals and account recharges.
• Consultative Outreach: Engage with customers to understand their product experience, answer renewal-related queries, and effectively communicate the value of continuing with a paid subscription.
• Target-Driven Communication: Manage a consistent volume of daily outbound calls to remind customers of plan expiration and meet monthly conversion and renewal targets.
• Account Renewal Management: Maintain positive customer relationships while smoothly navigating the renewal and payment workflows.
• Multilingual Communication: Conduct clear, professional, and persuasive interactions based on the candidates regional alignment.

• Experience:MANDATORY minimum of 6 months in dedicated Sales, Telesales, Retention, or Recharge processes.
• Education: Minimum 12th-grade completion (HSC or equivalent).
• Language Skills (Compulsory):
• Fluency in English and Hindi is mandatory.
• Professional spoken fluency in at least one of the following regional languages is compulsory: Tamil, Telugu, Punjabi, or Marathi.
• Joining: Immediate joiners will be given high priority.

• Interested candidates can share their updated resume via email at [HIDDEN TEXT].