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Posted: 1 week ago
1-5 years
Gurugram(Sohna Road)
Operations Maintenance & Support
work from office
Full Time
Closes 29 Dec 2026
Posted: 1 week ago
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Job Description
Designation: Social Media / Email Escalation Specialist
Location: Sector 48, Sohna Road, Gurugram
Point of Contact: Mansi (9211761668)
Role Requirement:
- Minimum 1 year of experience in handling customer communications over email
- Strong command of written English with the ability to draft clear, concise, and professional responses
- Proven experience in managing sensitive customer escalations with accuracy and urgency
- Ability to coordinate effectively with internal stakeholders to ensure timely resolution of issues
- High attention to detail with strong ownership and accountability for assigned tasks
Skills
EscalationsEscalation ManagementGrievance HandlingEmail SupportSocial Media EscalationCustomer EscalationGrievance RedressalComplaint HandlingIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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Spinny is the most trusted way of buying and selling used cars. Choose from over 2000 fully inspected second-hand car models.
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