Chief Operating Officer

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Role & Responsibilities:
1. Delivery Leadership & Execution Excellence:
- Own end-to-end project delivery ensuring timelines, scope, quality, and margin targets are achieved.
- Drive structured execution through PMO governance and standardized operational frameworks.
- Establish and continuously improve a Quality Management System (QMS) aligned with global standards.
- Improve delivery predictability, operational efficiency, and execution consistency.
- Optimize delivery economics through cost control, resource utilization, and deployment efficiency.
2. Operational Scaling & Delivery Architecture:
- Build scalable operational models to support growth across industries and geographies.
- Transition delivery models from customized execution to repeatable, scalable deployments.
- Ensure strong implementation readiness, resource alignment, and delivery consistency.
3. Vendor & Field Operations Management:
- Lead vendor performance management across hardware, data operations, annotation, and deployment partners.
- Establish robust vendor governance frameworks and performance scorecards.
- Drive field service excellence through strong SLAs, rapid issue resolution, and customer-focused support operations.
4. Scope & Governance Management:
- Own project scope governance and change management processes.
- Control scope creep and protect delivery profitability.
- Implement structured workflows for milestone management and change requests.
5. Operational Performance & Metrics:
- Build a strong data-driven operational culture through dashboards and performance tracking.
- Drive visibility across delivery timelines, operational efficiency, margins, resource utilization, and customer satisfaction.
- Lead operational reviews.
Key Skills Required:
- Strategic Execution & Systems Thinking
- Operations Leadership & Process Excellence
- Vendor Negotiation & Supply Chain Optimization
- Change Management & Cross-Functional Leadership
- Financial Acumen (Margin Control & Resource Optimization)
- PMO Governance & Delivery Management
- Quality Management Systems (QMS)
- Data-Driven Decision Making & Operational Analytics
Technology Exposure:
Experience with tools/platforms such as:
1. ClickUp / Enterprise PMO Platforms
2. Power BI / Looker / MIS Dashboards
3. ERP / CRM Systems
Success Metrics (KPIs):
The successful candidate will be measured on:
1. On-Time Delivery Performance
2. Milestone Adherence Across Projects & Support Services
3. Margin Protection & Scope Governance
4. Reduction in Delivery Cycle Time
5. Vendor Performance & SLA Compliance
6. Operational Efficiency & Delivery Scalability
7. Customer Satisfaction & Operational Visibility
Leadership Competencies:
We are looking for leaders who demonstrate:
1. Accountability
2. Innovation
3. Customer Centricity
4. Collaboration
5. Strong Leadership & Execution Ownership