Clinical Support Engineer (Surgical Operations)

Company Overview:

SS Innovations is a forward-thinking medical device company dedicated to revolutionizing healthcare through cutting-edge surgical technologies. We are committed to improving patient outcomes and empowering surgeons with the latest innovations in surgical instruments, devices, and technology. Our goal is to deliver world-class, state-of-the-art solutions that provide unparalleled clinical support to the medical community.

Locations: Kolkata & New Delhi

Job Summary:

We are seeking a dedicated and skilled Clinical Support Specialist with experience in Operating Theatre (OT) procedures and robotic-assisted surgery. The role involves providing technical and clinical support to surgical teams, ensuring the effective use of robotic surgical systems, and contributing to enhanced patient outcomes.

Key Responsibilities:

• Provide intraoperative clinical support and troubleshooting assistance during robotic surgical procedures.
• Assist in pre-operative setup and post-operative breakdown of robotic surgical systems and associated equipment.
• Train and educate surgeons, nurses, and OT staff on the use and best practices of robotic-assisted surgical technologies.
• Collaborate with hospital staff to ensure compliance with protocols, safety standards, and best practices in robotic surgery.
• Support product demonstrations, trials, and evaluations of robotic systems and surgical instruments.
• Maintain up-to-date knowledge of surgical procedures, instruments, and advancements in robotic surgery.
• Serve as a technical liaison between healthcare providers and the organization, addressing clinical inquiries and system performance concerns.
• Work closely with sales, service, and engineering teams to relay customer feedback and enhance product performance.
• Ensure proper documentation and reporting of surgical cases, troubleshooting issues, and training sessions.

Qualifications & Skills:

• Bachelors degree in Nursing, Biomedical Engineering, Surgical Technology, or a related field (preferred).
• 3-5 years of hands-on experience in an Operating Theatre (OT) environment with exposure to robotic-assisted surgery.
• Strong knowledge of surgical procedures, sterile techniques, and medical equipment handling.
• Experience in training and educating medical professionals.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work under pressure in a fast-paced surgical environment.
• Willingness to travel for onsite support, training, and product demonstrations.
• Familiarity with regulatory standards and hospital compliance protocols.

Preferred Certifications (if applicable):

• Certification in Surgical Technology, Clinical Support, or Biomedical Engineering.
• Training or certification in robotic-assisted surgical systems (e.g., da Vinci Surgical System, Mako, ROSA, or other platforms).

Why SS Innovations

At SS Innovations, we pride ourselves on fostering a culture of innovation and continuous improvement. You will have the opportunity to work with a dynamic, passionate team and contribute to the development and delivery of groundbreaking technologies that positively impact patient outcomes.

Note: Interested candidates are encouraged to email their updated resumes directly to [HIDDEN TEXT]. Please refrain from sending direct messages or personally approaching our Senior Management Team. Such actions will not be entertained and could be seen as a breach of professional conduct. The violation could negatively impact your chances of future employment with us as it does not align with professional conduct and etiquette.

Thanks,

HR Department