Clinical Support Specialist (Surgical Operations)

Job Title: Clinical Support Specialist (Surgical Operations)

Company: SS Innovations Pvt. Ltd.

Location: India (Multiple locations possible based on project and hospital site requirements)

Job Summary:

As a Clinical Support Specialist (Surgical Operations), you will play a vital role in supporting the clinical use of SS Innovations advanced surgical robotic systems across hospitals and surgical centers. You will act as a technical expert during robotic procedures, assist surgeons and clinical teams with system setup, troubleshooting, and training, and ensure optimal performance of the system during surgeries. This is a customer-facing, hands-on technical role that combines biomedical engineering with clinical operations.

Key Responsibilities:

• Provide on-site clinical and technical support during robotic surgeries.
• Assist surgeons and operating room staff with system setup, calibration, troubleshooting, and operation.
• Ensure proper maintenance, functionality, and hygiene of surgical robotic systems pre- and post-procedure.
• Conduct product demonstrations and assist in training programs for surgeons, clinical staff, and hospital administrators.
• Serve as a technical liaison between the company and hospitals, ensuring customer satisfaction and timely resolution of issues.
• Provide feedback to R&D and product teams based on real-world clinical usage and system performance.
• Maintain detailed logs, reports, and documentation for procedures and technical issues.
• Stay updated with surgical techniques, robotic system updates, and company protocols.
• Ensure compliance with regulatory standards, hospital guidelines, and company policies.

Required Qualifications:

• Bachelors degree in Biomedical Engineering, Electronics, Mechanical Engineering, or a related technical field.
• 13 years of experience in clinical engineering, operating room support, or medical device industry (Freshers with strong internship/project experience may also be considered).
• Strong understanding of human anatomy, surgical procedures, and medical terminologies.
• Excellent troubleshooting and problem-solving skills.
• Strong interpersonal and communication skills; ability to work effectively in high-pressure clinical environments.
• Willingness to travel frequently and work flexible hours based on surgical schedules.

Preferred Qualifications:

• Experience with surgical robots, minimally invasive surgery (MIS), or medical imaging equipment.
• Previous work in a hospital, operating room, or with a medical device company.
• Certification or training in OR protocols or biomedical equipment handling is a plus.

Why Join SS Innovations

SS Innovations is a pioneering Indian company at the forefront of robotic surgery, bringing affordable and advanced technology to the healthcare sector. Be part of a passionate team driving the future of surgery through innovation, precision, and patient-first thinking.