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Job Description
Role: Account Manager - Provider Business (Healthcare Domain)
Experience: 5+ years
Work Location: Bangalore (Full Time)
Notice Period: Immediate to 30 days joiners preferred
4 rounds of interview + HR discussion
Role Summary:
Own product outcomes for provider-facing workflows while serving as the primary business owner for strategic hospital accounts. Blend roadmap leadership with day-to-day account success to drive adoption, reliability, and revenue expansion.
Key Responsibilities
- Run account plans for top providers: governance, adoption, renewals, and expansions
- Translate customer problems into crisp PRDs, KPIs, and release plans with Eng, Data, and Ops
- Discover, define, and deliver product improvements across provider journeys from intake to settlement
- Triage and resolve production issues with clear SLAs and comms; drive root-cause and prevention
- Analyze funnels and reliability metrics to prioritize backlog and de-risk launches
- Lead stakeholder alignment across Product, Support, CSM, and external partners
Qualifications & Skills
- Bachelors degree in Healthcare, Business, or Technology. MBA preferred.
- 5+ years of experience in account management, customer success, or enterprise sales, preferably in health-tech, SaaS, or healthcare services.
- Proven experience managing large, complex B2B accounts with multiple stakeholders.
- Strong knowledge of hospital operations and enterprise healthcare workflows.
- Excellent communication, presentation, and stakeholder management skills.
- Proactive problem-solving mindset and a track record of driving strategic account growth.
- Willingness to travel across regions on a need basis for account engagement.
Whats in it for you
- Lead customer success for some of the largest hospital chains in India.
- Be a part of Indias most advanced healthcare data platform at a high-growth stage.
- Drive measurable healthcare impact across Indias top hospital networks.
- Work closely with industry veterans in a collaborative, fast-paced, and innovation-driven environment
Skills
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