Sales & Service Manager

We are looking for an experienced and result-oriented Sales & Service Manager with a strong background in digital printing machines. The candidate will be responsible for managing sales activities, developing new business opportunities, handling existing customers, and overseeing technical service operations to ensure customer satisfaction.

Key Responsibilities

Sales & Business Development

• Identify and develop new business opportunities in the digital printing industry.
• Promote and sell digital printing machines to potential customers.
• Generate leads, conduct client meetings, and convert prospects into business.
• Maintain relationships with existing clients and identify opportunities for repeat business.
• Prepare sales quotations, negotiate commercial terms, and close deals.
• Achieve monthly and annual sales targets.
• Conduct market research and monitor competitor activities.

Service & Technical Support

• Manage installation, commissioning, and servicing of digital printing machines.
• Handle customer complaints, technical issues, and machine breakdowns.
• Coordinate with service engineers for timely resolution of customer issues.
• Ensure preventive maintenance and regular servicing of machines.
• Provide technical guidance and support to customers.
• Monitor service quality and ensure customer satisfaction.

Team & Operations Management

• Lead and coordinate the sales and service teams.
• Monitor team performance and ensure achievement of business targets.
• Coordinate with internal departments for smooth sales and service operations.
• Prepare sales reports, service reports, and management updates.

Required Skills & Qualifications

• Diploma/B.Tech in Mechanical, Electrical, Electronics, or a relevant technical field preferred.
• Minimum 5+ years of experience in digital printing machines.
• Strong knowledge of digital printing machinery, installation, maintenance, and troubleshooting.
• Experience in both sales and service management.
• Good communication, negotiation, and client-handling skills.
• Strong leadership and team management abilities.
• Willingness to travel for client meetings and service requirements.

Preferred Candidate Profile

• Candidates currently working with digital printing machine manufacturers, dealers, or printing machinery companies.
• Experience in handling both technical service operations and sales/business development.
• Strong network and understanding of the printing industry.

Interested candidates can share their updated CV for consideration.
Mail Id: hr.nehasrexpert@gmail.com

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