Voice Process

SRA Infotech
Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 9 months ago
0-4 years
Coimbatore, Tamil Nadu
Work from Office
Posted: 9 months ago
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Applicants: 85+
Job Description
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Job Description

    We are seeking a Process Associate to manage customer calls for a US-based process. You must possess exceptional communication skills and the capability to efficiently resolve customer inquiries. This role involves working in US shift timings and is predominantly voice-based.
    Key Responsibilities:
    - Manage inbound/outbound customer calls from US clients.
    - Offer precise information and effectively resolve customer queries.
    - Record all call details in accordance with standard operating procedures.
    - Uphold a high level of customer satisfaction.
    - Adhere to communication scripts for various topics.
    - Escalate unresolved issues to relevant departments.
    Requirements:
    Free Workshop

    - Strong verbal communication skills in English.
    - Readiness to work during US shift timings (Night Shift - IST).
    - Minimum qualification: 12th pass / Any graduate.
    - Freshers and experienced candidates are welcome.
    - Excellent listening skills and problem-solving abilities.
    - Previous experience in BPO or voice processes is advantageous.
    Job Types: Full-time, Permanent, Fresher
    Benefits:
    - Health insurance
    - Life insurance

    Looking to get Placed? Try our Placement Guarantee Plan


    - Provident Fund
    Schedule:
    - Monday to Friday
    - Night shift
    - US shift
    Additional Benefits:
    - Performance bonus
    - Yearly bonus
    Work Location: On-site,

Skills

Customer SatisfactionGood Listening SkillsExcellent Communication SkillsVerbal Communication Skills In EnglishProblemsolving Abilities

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Important dates & deadlines?

Application Deadline

17 Oct 25, 03:31 PM IST

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Voice Process

SRA Infotech

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