ERP Application Support Specialist

Job Role: Asst Manager/ Manager- Application Services

:

• Extend support in managing all applications – ERP, Intranet, Online entrance platforms, etc
• Record all requests raised by end-user and process owners, requested by e-mail / telephone / walk-in, in the ticketing system
• Troubleshoot of issues in front-end application screens and in data updates reported by users, identify the cause of the issue
• Support helpdesk team to identify the cause of user requests and guiding them for appropriate follow up action with the process owner or internal team for technical issues
• 
  Understand and document the requirements for new functionalities and enhancements in various applications
• Prepare SOP document for system operations, quick guides on the system functionalities and provide training/orientation to users
• Respond to the requestor with the ticket and follow up for closure of requests as per the SLA time lines
• Simulate the similar scenarios in the application to check the issue and report the bug to the development team for fixing the issue
• Test the new functionalities, enhancements implemented, reports for consistency in the data across the modules, bug fixes and to ensure the system developed as per the requirements
• Support the User Acceptance testing of the new implementation, enhancements and bug fixes and go live activities
• Grant access to menus as and when the requests are received and as and when the new faculty/staff join, verify the user rights on periodic basis, perform as super admin role.
• Working knowledge on various Learning Management Systems – Gsuite Classroom, Moodle, etc, to support team
• Records all enhancements to the existing reports, formulate new reports for management MIS purpose and collate the change request from process owner

Looking to get Placed? Try our Placement Guarantee Plan

Get Hired
• Acquire new technical skills to support the development activities and other associated applications
• Support the configurations of the application setup, master data, major data updates, operational and year end activities to be performed
• Prepare fortnightly MIS with the number of new developments, Customization enhancement, Tickets raised, and Bugs reported

Qualification & Experience:

• Any UG in Technology Courses.
• Candidate should possess 6 to 15 years of experience.