Customer Success Manager (B2B SaaS)

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• Job location Gurgaon, Mumbai
• Mode - Hybrid
• Experience 2-4 years only in top saas company only.
• Strong SaaS Customer Success Manager / Account Management profile
• Mandatory (Experience): Must have 2+ years of experience as a CSM/Account Management in a SaaS-based product company or survey platform companies
• Mandatory (Skill 1): Must have experience driving product/platform adoption among clients
• Mandatory (Skill 2): Must have experience in upselling and cross-selling SaaS solutions, handling commercial discussions, and managing account growth
• Mandatory (Skill 3): Must have strong strategic thinking and excellent communication skills
• Mandatory (Company): B2B SaaS product companies or Survey platforms
• Mandatory (Note): This is a hybrid role with one position based in Mumbai and another position in Gurgaon