Customer Support Executive

Roles and Responsibilities :

• Provide exceptional customer service through phone, email, and chat support to resolve customer queries and concerns.
• Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
• Maintain accurate records of all interactions with customers using our CRM system.
• Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.

Job Requirements :

• 0.5-1 year of experience in BPO/Call Centre environment or similar industry.
• Strong communication skills for effective voice support over the phone or via video conferencing.
• Proficiency in handling multiple conversations simultaneously while maintaining attention to detail.