Univesal Banker

Responsibilities
Strategy

• Ensure that all of the above services are delivered with accuracy and warmth

Business

• Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness.
  

Processes

• General Reconciliation and Compliance Activities at their level

People & Talent

• Contribute to branch performance through referrals, efficient customer service, effective operations controls

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Risk Management

• He/She is aware of the bank’s compliance policy.

Governance

• Educating customers about alternate banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc