Sr. Relationship Manager - Affluent Relations

Job Summary

• Relationship Manager role is to build and deepen long-term client relationships by understanding clients financial needs and delivering appropriate, customer-centric banking solutions.
• The role is responsible for providing high-quality service, increasing product penetration through relevant cross-sell opportunities, and achieving assigned portfolio and revenue targets.
• Relationship Manager acts as a trusted point of contact for clients, proactively identifying their needs, supporting their financial objectives, and ensuring a consistent client experience while adhering to the Banks risk, compliance, conduct and governance standards

• Manage and deepen relationships with assigned clients through regular engagement and a strong understanding of their financial needs.
• Achieve agreed portfolio, revenue and business targets while identifying appropriate opportunities to increase product penetration and share of wallet.
• Provide high-quality, customer-centric service and ensure timely resolution of client requirements and service issues.
• Promote relevant banking, investment and wealth solutions based on client needs and suitability, supported by effective digital client engagement where appropriate. Client Engagement: myRM Digital Capability highlights the use of digital engagement to connect with clients and increase investment FUM and penetration.
• Maintain disciplined portfolio management, including client coverage, follow-ups, pipeline management and accurate completion of required processes and documentation.
• Comply with applicable laws, regulations, Bank policies, procedures and the Group Code of Conduct, and proactively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Demonstrate strong customer focus, collaboration, action orientation, sound judgment and integrity while contributing effectively to overall branch and team objectives.

Must-have Skills

• Customer Focus
• Sales, Cross-sell & Revenue Management
• Risk, Compliance & Conduct Management

• Action Oriented
• Communication and stakeholder management
• Decision Quality
• Instils Trust

Key Experiences

• Strong client relationship management and communication skills

• NISM-Series-V-A: Mutual Fund Distributors Certification
• IRDA Certification

• English & Hindi

Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.