Stanza Living - Manager - Inside Sales

About the company:

Stanza Living is a Series-D funded organization providing fully managed co-living and student housing spaces. We are India's fastest moving technology start-up in the co-living spaces.

Founded by alumni of IIM - Ahmedabad, Anindya Dutta and Sandeep Dalmia.

We are currently present in 28+ cities and expanding to more geographies. We are at a team size of 2700+, with an inventory count of 75k+ beds. Our biggest USP for a resident comes from a vibrant resident community, omni channel platform, top notch services such as hygienic, multi cuisine and healthy food, furnished rooms with beautiful interiors, daily housekeeping, seamless internet facilities, hitech security and much more. For more details, please visit our website: https://www.stanzaliving.com.

Today, we are:

• Most capitalized player in the managed accommodation space, backed by global marquee investors - Alpha wave, Equity International, Sequoia Capital, Matrix Partners and Accel Partners.
• Recognized as the Best Real Estate Tech company across the Globe in 2020 by leading analysis agency, Tracxn.
• LinkedIn Top Startup to Work for - 2022.

Role Overview:

As Manager Inside Sales, you will lead, coach, and scale a high-velocity inside sales team responsible for converting leads into paying residents across Stanza Living properties. You will oversee pipeline health, drive revenue execution, optimize conversion funnels, and align telesales operations with city-level occupancy targets.

Key Responsibilities:

• Team Leadership & Performance Management: Direct a team of Inside Sales Representatives (ISRs) and Team Leads, setting daily, weekly, and monthly targets for lead conversion, call quality, and revenue output.
• Pipeline & Funnel Management: Monitor the end-to-end sales lifecycle from lead assignment to property visit scheduling and final booking ensuring strict follow-up SLAs and minimal lead leakage.
• Conversion Optimization: Analyze key metrics (call-to-connect ratios, visit scheduled/conducted rates, lead-to-booking conversions) to identify friction points and improve conversion rates.
• Cross-Functional Alignment: Work closely with Central Marketing (lead flow and campaign alignment) and On-Ground Real Estate/Property Operations teams (scheduled visits and inventory movement).
• CRM & Process Governance: Enforce strict adherence to CRM workflows, tracking interactions, lead disposition accuracy, and overall data hygiene.
• Training & Coaching: Conduct call audits, product refresher sessions, and script training to upskill team members on handling objections, price negotiations, and inventory positioning.

Required Qualifications & Experience:

• Candidates must hold a Bachelors degree in Business Administration, Marketing, or a related field, with an MBA being preferred.
• Applicants should possess 6 - 10 years of experience in inside sales or telesales operations, including a minimum of 2 years directly managing a team.
• Prior experience in high-volume B2C environments - such as EdTech, PropTech, B2C Tech, Real Estate, or Hospitality - is required.
• Candidates need demonstrated proficiency with CRM software (such as LeadSquared or Salesforce), telephony platforms, and advanced Excel or Google Sheets for data analysis.