Star Health Insurance

Company Description Star Health & Allied Insurance Co. Ltd. is Indias first standalone health insurance provider, headquartered in Chennai and operating since 2006. The company offers a wide range of innovative health, personal accident, and travel insurance products tailored to diverse customer needs. With more than 16.9 crore lives covered, 14,000+ employees, 800+ branches, and 5.8 lakh agents across India, Star Health has a strong national presence and a rapidly expanding footprint. The organization focuses on quick claim settlement through a dedicated in-house team and provides cashless treatment across 14,000+ network hospitals. Star Health emphasizes customer experience with 24x7 multilingual support, telehealth consultations, and ongoing digital transformation to ensure seamless and accessible services.

Role Description This is a full-time, on-site role based in Ahmedabad for a Star Health Insurance professional. The role involves engaging with customers to explain health insurance products, recommending suitable policies, and assisting with onboarding and documentation. The individual will manage policy renewals, handle basic claim-related queries, and coordinate with the in-house claims and support teams to ensure timely resolution. Daily tasks include maintaining accurate records, meeting sales and service targets, following compliance and regulatory guidelines, and participating in local outreach or promotional activities. The role requires close collaboration with branch staff, agents, and other channels to support business growth while maintaining high standards of customer service.

Qualifications

• Ability to understand and explain health insurance products clearly, with strong customer service and relationship-building skills.
• Sales and business development aptitude, including meeting targets, handling objections, and working with local agents and branch teams.
• Basic knowledge of insurance processes such as policy issuance, renewals, and claims support, with attention to accuracy and compliance.
• Proficiency in using digital tools and basic computer applications for documentation, reporting, and customer communication.
• Effective verbal and written communication skills in English and local languages; strong listening and problem-solving capabilities.
• Ability to work in a fast-paced, customer-focused environment, demonstrating integrity, reliability, and a service-oriented mindset.
• Prior experience in insurance, financial services, or healthcare domains is an advantage.
• Bachelors degree in any discipline preferred; relevant certifications in insurance will be considered an added benefit.