Star Health & Allied Insurance - Branch Manager

Job Title: Branch Manager
Location: West Bengal
Department: Sales & Operations
Industry: Health Insurance / Financial Services
About the Company:
Star Health & Allied Insurance Co. Ltd., established in 2006, is India's first standalone health insurance provider headquartered in Chennai. The company offers a wide range of products in health, personal accident, and travel insurance, serving customers through 14,000+ network hospitals across the country. With a commitment to quality service, quick claim settlements, and customer-centric innovation, Star Health continues to lead the health insurance sector in India.
Role Overview:
The Branch Manager will be responsible for managing branch operations, achieving sales and business growth targets, and ensuring superior customer service. The role involves team leadership, business development, performance monitoring, and maintaining compliance with company and regulatory standards.
Key Responsibilities (KRAs):

- Manage and oversee all branch operations to ensure efficiency and profitability.
- Drive sales and achieve branch targets through effective business development and cross-selling.
- Lead, motivate, and mentor the branch team to deliver high performance.
- Ensure excellent customer service and timely resolution of client queries and grievances.
- Build and maintain strong relationships with customers, agents, and local partners.
- Monitor branch financials, expenses, and profitability to achieve cost-effectiveness.
- Develop and implement strategies to enhance branch performance and market presence.
- Ensure adherence to company policies, compliance norms, and regulatory requirements.
- Analyze market trends and identify new business opportunities within the region.
- Prepare and present regular reports on branch performance and key business metrics.
- Foster a positive, customer-focused work culture within the branch.
Required Skillsets:
- Proven experience in branch operations, sales, or business management.
- Strong leadership and team management abilities.
- Excellent communication, interpersonal, and negotiation skills.
- In-depth understanding of health insurance or financial service operations.
- Customer-centric mindset with a focus on service excellence.
- Analytical and problem-solving skills to identify issues and implement solutions.
- Ability to work independently and make strategic, data-driven decisions.