Accounts Receivable Caller (Healthcare)

Shift Timings:

• 8:00 PM to 5:00 AM
• 5:30 PM to 2:30 AM
• Transport: Only drop facility will be provided.

Job Responsibilities

• Make outbound calls to insurance companies for claim status and eligibility verification.
• Follow up with insurance carriers based on appointments received from clients. • Work on outstanding claims and Accounts Receivable (AR) reports received from clients or generated through client-specific software.
• Contact insurance companies to obtain the status of unpaid claims. • Document claim denials and take appropriate further action.
• Be flexible to work on voice-based processes as per business requirements, including Insurance Follow-Up, Patient Calling, Provider Outreach, etc. • Maintain accurate individual daily logs and complete assigned targets within defined timelines.
• Perform assigned tasks with speed, accuracy, and adherence to client SLAs. • Work collaboratively with team members to achieve common business goals. • Follow all applicable information security requirements, client/project guidelines, business processes, quality standards and company policies.
• Escalate issues or concerns to the reporting manager/senior team members in a timely manner.

Preferred candidate profile

Only experienced candidates with a minimum of 1 year of US Healthcare AR Voice experience will be considered. Candidates must have experience in insurance follow-up, medical billing, claims processing, and denial management, along with strong English communication skills. Freshers and candidates without relevant US Healthcare AR Voice experience are not eligible.

Perks and benefits

Monthly salary of 25,00040,000, based on relevant experience, and a drop facility within a 25 km radius