Assistant Training Manager
Operations Maintenance & Support
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Job Description
Responsible for managing end-to-end training operations including new hire training, product/process training, and ongoing upskilling for BPO teams. Ensures training effectiveness, quality readiness, and smooth transition of batches to operations.
Key Responsibilities:
- Conduct and manage New Hire Training (NHT) and On-the-Job Training (OJT).
- Coordinate with Operations, Quality, and HR for training needs and workforce readiness.
- Prepare training plans, content, SOPs, and assessments.
- Track training performance, batch scores, and provide feedback/coaching.
- Conduct refresher sessions, skill-up programs, and performance improvement workshops.
- Ensure 100% training documentation, reports, and daily batch updates.
- Identify knowledge gaps and implement improvement interventions.
- Drive process knowledge audits and certification programs.
Requirements -
- Graduate with 6 years experience (2 year as Assistant Manager Training BPO).
- Strong leadership, communication, and analytical skills.
Skills
Process TrainingTTTLearning And DevelopmentTraining ManagementProduct TrainingTrainingTraining And DevelopmentAssistanceOperationsBpoIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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