Customer Care Associate- VOICE Process

Job Title: Customer Support Executive International Roaming Process

Company: Airtel

Process: International Roaming Support

Working Days: 5.5 Days Working

Shift: Rotational Shifts & Rotational Week Off

Location: Gurugram

Job Summary:

We are hiring experienced professionals for the Airtel International Roaming Process. The role involves assisting customers with international roaming activation, plans, billing queries, network concerns, and service-related issues through inbound customer interactions.

Key Responsibilities:

• Handle customer queries related to International Roaming services
  
• Assist customers with plan activation, deactivation, billing clarifications, and troubleshooting
  
• Provide accurate and timely resolutions as per company guidelines
  
• Ensure high levels of customer satisfaction and quality standards
  
• Maintain proper documentation of customer interactions
  
• Adhere to productivity and performance metrics
  

Eligibility Criteria:

• Graduate (Mandatory)
  
• Minimum 1 year of experience in Customer Service / BPO / Telecom process
  
• Good communication skills in English & Hindi
  
• Comfortable working in rotational shifts and week offs
  
• Strong problem-solving and customer handling skills
  

Salary & Benefits:

• Competitive salary package
  
• 5.5 days working
  
• Rotational shifts & rotational week offs
  
• Cab facility during odd hours (within hiring zone only)
  
• Quarterly performance bonus of 3,000(FIXED)
  
• Growth opportunities within Airtel
  

Preferred Skills:

• Experience in telecom or roaming process will be an added advantage
  
• Ability to handle escalations effectively
  
• Customer-focused approach with attention to detail