Customer Service Associate- Non Voice.

Job Title: Customer Support Executive Chat Process

Company: Airtel Cybernet
Location: Gurugram
Working Days: 5 Days Working (Rotational Week Off)
Shift: Rotational Shifts (24x7 Environment)
Transport: Cab Facility Available

Job Summary:

Airtel Cybernet is hiring dynamic and customer-focused individuals for the Chat Support Process. The role involves handling customer queries via chat, providing timely resolutions, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle customer queries and concerns via chat in a professional manner
  
• Provide accurate information about products, services, and policies
  
• Resolve customer issues within defined TAT
  
• Maintain quality and productivity standards
  
• Document interactions accurately in the system
  
• Escalate complex issues to relevant departments when required
  
• Ensure excellent customer experience and satisfaction
  

Eligibility Criteria:

• Minimum qualification: Graduate with 1Year experience into blended or chat process.
  
• Good written communication skills in English
  

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• Basic computer knowledge and typing speed
  
• Ability to work in rotational shifts
  
• Customer-centric approach and problem-solving skills
  
• Freshers and experienced candidates both can apply
  

Salary & Benefits:

• Competitive salary package
  
• 5 days working
  
• Rotational week offs
  
• Cab facility available
  
• Growth opportunities within the organization
  
• Training and development support