Customer Support- TAMIL & Malyalam / Tamil & Telugu

Job Title: Customer Support Executive Automobile Process

Company: STARTEK

Process: Customer Support

Working Days: 6 Days Working

Shift: Day Shift (Fixed)

Location: Gurugram

Job Summary:

We are hiring experienced professionals for the Suzuki Customer Support Process. The role involves assisting customers with service-related queries, product information, complaint handling, and providing end-to-end resolution while ensuring a seamless customer experience.

Key Responsibilities:

• Handle customer queries related to Suzuki products and services
  
• Assist customers with service requests, complaint resolution, and general inquiries
  
• Provide accurate and timely resolutions as per company guidelines
  
• Ensure high levels of customer satisfaction and service quality
  
• Maintain proper documentation of customer interactions
  
• Meet productivity and performance metrics
  

Eligibility Criteria:

• Graduate (Mandatory)
  
• Minimum 1 year of experience in Customer Service / BPO process
  
• Good communication skills in English & Hindi
  
• Comfortable working 6 days a week (Day Shift)
  
• Strong problem-solving and customer handling skills
  

Salary & Benefits:

• Competitive salary package
  
• 6 days working
  
• Fixed Day Shift
  
• Quarterly performance bonus of 3,000
  
• Growth opportunities
  

Preferred Skills:

• Experience in automobile or service support process will be an added advantage
  
• Ability to handle escalations effectively
  
• Customer-focused approach with attention to detail