Hiring For Premium Desk E-Commerce WFH Voice Process

Hiring Alert | Work from Home | Customer Support Executive (Voice Process)

Startek is hiring Customer Support Executives for a Work from Home process. Immediate joiners are preferred.

Job Details

Role: Customer Support Executive (Voice Process) Employment Type: Full-Time, Permanent Work Mode: Work From Home Qualification: Graduate) Experience: Fresher / Experienced Candidates

Eligibility Criteria

• Excellent communication skills in English and Hindi
• Strong customer handling and problem-solving skills
• Comfortable working in rotational shifts
• Immediate joiners preferred

Additional Benefits

• Rewards & Recognition Programs
• Internal Job Posting (IJP) opportunities within 6 months

Job Responsibilities

• Handle customer queries through the voice process
• Provide accurate and timely resolutions
• Ensure high levels of customer satisfaction
• Follow process guidelines and quality standards

Working Hours

• 6 Days Working / 1 Weekly Rotational Off
• 9 Hours Shift (8 Hours Working + 1 Hour Break)
• Shift Window: 7:00 AM to 3:00 AM
• Candidates must be flexible for rotational shifts, including occasional graveyard shift training

Selection Process

1. HR Round
2. Operations Round
3. Assessment Round (for shortlisted candidates):

• Versant Test
• Typing Test
• Psychometric Test

No Sales Process | No Contractual Employment

System Requirements (Mandatory for Work from Home)

• Processor: Intel i3 or above
• RAM: 8 GB or above
• Operating System: Windows 10 Pro or above
• Internet Speed: Minimum 30 Mbps Download & Upload
• Power Backup Required
• USB Headset Required
  
  

Email:

haya.naaz@startek.com