Process Trainer

Roles and Responsibilities

• Design and deliver training programs for new hires, focusing on product knowledge, soft skills, and process orientation.
  
• Develop and maintain training materials, including presentations, manuals, and online resources.
  
• Conduct regular coaching sessions with team members to improve performance and address skill gaps.
  
• Collaborate with subject matter experts to create engaging learning experiences that meet business objectives.
  
• Analyze training effectiveness through metrics such as throughput improvement and customer satisfaction scores.
  

Desired Candidate Profile

• 3-4 years of experience 1 Year as Trainer in BPO or call center environment with a focus on process training or product training.
  
• Strong understanding of adult learning principles and ability to design effective instructional strategies.
  
• Excellent communication, presentation, and interpersonal skills for effective collaboration with stakeholders at all levels.