BI Reporting Senior Support Analyst

Details

• Research and recommend innovative, and where possible automated approaches for system administration tasks for applications installed on Linux and/or Windows
• Perform application migrations, daily system monitoring, verifying the integrity and availability of all hardware, server resources.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted IT Teams.
• Recommend Configure CPU, memory, and disk partitions as required.
• Write PERL/Python scripts to automate needs such as monitoring server resources.
• Contribute to and maintain system standards.
• Create and maintain Systems Administration Procedures & Processes documents.
• Develops and maintains KPIs on BI applications such as cost, availability, utilization
• Conducts analysis and implements comprehensive solutions to improve the availability of BI applications
• Evaluates, installs and tests software patches and upgrades to BI applications
• Reviews application resource consumption and implement improvements such as load balancing and job scheduling to improve application performance
• Resolves application outages and implement corrective and preventative actions to mitigate future incidents
• Implements auditing processes to analyze usage of reporting objects and applications
• Manages user access permissions with BI applications
• Identifies priorities, risks, and integration points between BI applications
• Reviews and maintains backup, archival, and disaster recovery plans

Education

• IT Graduate (BE, BTech, MCA) preferred.
• Experience of working in Captive is a plus.

Job Requirements

Skills / Experience

• 5+ years of software administration experience in Business Intelligence, Business Objects, Tableau, Power BI, Data & Report Engineering, or related roles

• Experience with Business Intelligence tool administration, including
• Installing and testing software patches
• Testing of database patches and hardware upgrades
• Developing KPIs such as cost, availability, utilization of applications
• Support ticket investigation and resolution
• Security and user access administration
• Experience coordinating with infrastructure teams such as network, DBA, and SAP Basis teams
• Experience with reporting tools such as SAP Business Objects (BO), Tableau and Power BI
• Demonstrated ability to work with virtual teams across the globe
• Candidate with experience in AI with Automation and Data agents
• Good experience in applications hosted on Azure (Azure hands on Engineering applications is preferred)
• Candidate should have experience in Fabric workload Operations
• Excellent oral and written communication skills with ability to independently engage all stakeholders onsite and offshore
• Strong understanding of SDLC and engineering operations practices.
• Experience in Agile/Scrum methodologies and project management tools such as Jira.
• Strong prioritizing, interpersonal, problem-solving, task management (from conception to completion), & planning skills.
• Certifications in relevant BI and cloud technologies (preferably Azure) are a plus.

• BO Development experience
• Experience with Active Directory and SSO
• Knowledge in Microsoft Fabric, PowerBI, Azure services including Microsoft Fabric
• Excellent written and verbal communication skills
• Demonstrated problem solving abilities