Insurance Retention Executive

Job Title: Insurance Retention Executive / Customer Retention Executive
Department: Customer Service / Retention
Location: As per business requirement
Experience: 15 years
Industry: Insurance / BFSI / Banking / BPO
Employment Type: Full-time

Job Summary

We are looking for a dynamic and customer-focused Insurance Retention Executive responsible for retaining existing customers, ensuring timely policy renewals, minimizing policy cancellations, and maintaining strong customer relationships.

Key Responsibilities

• Contact existing customers regarding upcoming policy renewals.


• Follow up with customers to ensure timely premium payments and policy continuation.


• Understand reasons for policy cancellation or non-renewal and provide suitable solutions.


• Handle customer queries, concerns, and complaints effectively.


• Explain policy benefits, renewal options, and available products.


• Work towards reducing customer churn and improving retention rates.


• Achieve monthly renewal, retention, and revenue targets.


• Maintain accurate records of customer interactions and follow-ups in CRM.


• Coordinate with internal teams for policy-related issues and resolutions.


• Identify opportunities for cross-selling and upselling insurance products.

Candidate Requirements

• Graduate / Undergraduate with relevant experience.


• 15 years of experience in Insurance Retention, Renewals, Customer Service, Telesales, or Relationship Management.


• Experience in Life Insurance, Health Insurance, Motor Insurance, or General Insurance will be preferred.


• Good communication and convincing skills.


• Ability to handle customer objections and negotiations.


• Target-oriented with strong follow-up skills.


• Basic knowledge of CRM and MS Office.