International Customer Support Executive (Night Shift)

Stepping EDGE is looking for a polite, professional customer support executive to work on an International process. To provide outstanding service to our customers by providing documentation support, data entry, answering questions, handling complaints.

Roles and Responsibilities:

• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry

• Review data for deficiencies or errors, correct any incompatibilities if possible and check output

• Research and obtain further information for incomplete documents

• Respond to queries for information and access relevant files

• Good knowledge in documentation.

• To update and Maintain the CRM on a regular basis.

• Utilizing software, databases, scripts, and tools appropriately.

• Taking part in training and other learning opportunities to expand knowledge of company and position.

• Adhering to all company policies and procedures.

• Strong time management and decision making skills.

• Adaptability and accountability.