Account Executive - B2B SaaS Sales & Customer Onboarding

Role: Account Executive – B2B SaaS Sales & Customer Onboarding

Location: Hyderabad, India

Type: Full-time, In-office

Salary: ₹35,000 – ₹60,000 per month + Performance Incentives

Experience: 1–3 Years

Company: StepsAI

About StepsAI

StepsAI is building AI agents for businesses across websites, Shopify stores, Instagram, WhatsApp, Facebook, and other customer-facing channels.

Our AI agents help businesses answer customer questions instantly, recommend products, capture leads, track orders, book meetings, automate workflows, reduce support load, and increase conversions.

We are an early-stage AI SaaS startup building for a massive shift: businesses will no longer depend only on static websites, forms, and delayed human responses. They will use AI agents to sell, support, guide, and convert customers 24/7.

Were looking for an Account Executive who can help us convert qualified opportunities into happy customers and contribute to building a scalable sales engine.

The Role

• This is a customer-facing sales role focused on managing the complete sales cycle after leads are qualified by our SDR and marketing teams.
• Youll own conversations with prospects, understand their business challenges, conduct product demonstrations, handle objections, negotiate commercial terms, and close new business.
• Beyond closing deals, youll work closely with the Customer Success team to ensure a smooth onboarding experience and maintain strong relationships with customers.
• This role is ideal for someone who enjoys consultative selling, solving business problems, and helping customers adopt AI solutions.

What You Will Own

• Engage with qualified prospects to understand their business, customer journey, and operational challenges.
• Conduct discovery calls and personalized product demonstrations.
• Explain how StepsAI can help businesses automate customer engagement, improve support, and increase conversions.
• Build trust with decision-makers through consultative conversations.
• Handle pricing discussions, objections, and negotiations confidently.
• Close monthly and annual subscription deals.
• Coordinate with the Customer Success team for seamless customer onboarding.
• Maintain CRM hygiene and manage your sales pipeline effectively.
• Collaborate with SDRs, Marketing, and Product teams to improve messaging and customer experience.
• Share customer insights, objections, and market feedback with the founders.

Key Responsibilities

• Manage qualified inbound and outbound sales opportunities.
• Conduct discovery calls and understand customer requirements.
• Deliver engaging product demonstrations tailored to customer use cases.
• Build and manage a healthy sales pipeline.
• Prepare proposals and commercial discussions.
• Negotiate pricing and close new business.
• Maintain accurate CRM records and sales forecasts.
• Coordinate customer handover for successful onboarding.
• Follow up consistently throughout the sales cycle.
• Achieve monthly and quarterly revenue targets.
• Continuously improve sales messaging and demo effectiveness.

What Were Looking For

• Were looking for someone who enjoys speaking with customers, understands consultative selling, and wants to build a career in B2B SaaS sales.
• You should be proactive, customer-focused, and comfortable taking ownership of opportunities from discovery to closing.
• Were not looking for someone who simply follows a script—were looking for someone who thinks critically, understands customer problems, and helps businesses make informed decisions.

Requirements

• 1–3 years of experience in B2B Sales, SaaS Sales, Software Sales, Business Development, or Inside Sales.
• Excellent verbal and written English communication skills.
• Experience conducting customer discovery calls and product demonstrations.
• Strong negotiation and objection-handling skills.
• Experience managing sales opportunities through a CRM.
• Ability to understand business challenges and position solutions effectively.
• Strong follow-up discipline and pipeline management.
• Comfortable working in a startup environment with high ownership.
• Ability to collaborate with cross-functional teams.

Bonus Points

• Experience selling SaaS, AI, CRM, automation, or digital products.
• Experience selling to SMBs, e-commerce businesses, or service companies.
• Familiarity with HubSpot, Salesforce, Zoho CRM, Apollo, or LinkedIn Sales Navigator.
• Experience working with international customers.
• Understanding of customer onboarding and implementation processes.

Metrics You Should Understand

• Lead-to-discovery conversion
• Discovery-to-demo conversion
• Demo-to-close conversion
• Win rate
• Average deal size
• Sales cycle length
• Pipeline value
• Monthly Recurring Revenue (MRR)
• Follow-up activity
• Revenue target achievement

You dont need to be a sales operations expert, but you should be comfortable using sales metrics to improve your performance.

What Success Looks Like

First 30 Days

• Learn StepsAIs product, customer personas, pricing, and sales process.
• Shadow discovery calls and product demonstrations.
• Understand the CRM, sales pipeline, and qualification process.
• Start handling qualified opportunities with guidance.

First 60 Days

• Independently conduct discovery calls and product demonstrations.
• Manage follow-ups and commercial conversations.
• Close your first customers.
• Build confidence in handling customer objections.

First 90 Days

• Consistently achieve sales targets.
• Improve demo quality and conversion rates.
• Build strong relationships with prospects and customers.
• Contribute ideas to improve the sales process and customer experience.

Why Join StepsAI

AI is transforming how businesses acquire, engage, and support customers. StepsAI is building products that help businesses automate conversations, increase conversions, and deliver better customer experiences.

As an Account Executive, youll work directly with the founders, interact with customers across India and international markets, close meaningful deals, and contribute directly to the companys growth.

If youre looking for a role with ownership, learning opportunities, and the chance to grow alongside a fast-moving AI SaaS startup, wed love to hear from you.