Junior / Senior Executive - Call Center

Role & responsibilities:

• Handle incoming calls efficiently and provide prompt, courteous service to patients and customers.
• Manage outbound calls for follow-ups, reminders, and feedback collection.
• Schedule and confirm appointments for OPD, diagnostic, and consultation services.
• Maintain and update patient records in the hospital system (HIS/CRM).
• Provide information regarding hospital facilities, doctors availability, and consultation timings.
• Coordinate with departments like OPD, Billing, Laboratory, Radiology, and Admission for smooth service delivery.
• Escalate unresolved patient issues or service requests to the concerned department or supervisor.
• Achieve call handling, quality, and productivity targets as per hospital standards.
• Participate in training sessions and team meetings to enhance service quality.
• Maintain confidentiality of patient data and follow all hospital policies and procedures.

Preferred candidate profile:

• Excellent verbal and written communication skills in English, Hindi, and Gujarati.
• Polite, empathetic, and customer-focused attitude.
• Basic computer proficiency (MS Office, HIS/CRM tools).
• Ability to multitask and work under pressure.
• Good listening and problem-solving skills.