Inside Sales Manager

Company Description

StoreKing is on a mission to transform small-town retail in India by turning local kirana stores into full-fledged online supermarkets. Through its CLUB platform, thousands of small stores now offer a wide range of products, digital payments, and fast doorstep delivery. The company focuses on mobile-first tools, smart inventory models, and hyperlocal logistics to address affordability, trust, and local access in ways traditional e-commerce has not. By empowering local retailers with POS systems, digital storefronts, and customer engagement tools, StoreKing creates sustainable, scalable income opportunities. StoreKing is building a relevant retail backbone for Bharat, one small town at a time.

Role Description

This is a full-time, on-site Inside Sales Manager role based in Bengaluru. The Inside Sales Manager will lead and manage an inside sales team, drive lead generation, and convert prospects into active customers on the StoreKing CLUB platform. Daily responsibilities include monitoring sales performance, optimizing sales processes, managing customer accounts, and ensuring high levels of customer satisfaction. The role involves collaborating with marketing, operations, and product teams to align sales strategies with business goals, as well as preparing regular reports and forecasts for leadership. The Inside Sales Manager will also coach and mentor team members, implement best practices, and contribute to continuous improvement in sales effectiveness.

Qualifications

• Proficiency in Inside Sales and Sales, with a track record of meeting or exceeding targets.
• Experience in Lead Generation, including prospecting, nurturing, and converting leads.
• Strong Account Management skills, with the ability to build and maintain long-term customer relationships.
• Focus on Customer Satisfaction, with skills in handling queries, resolving issues, and improving customer experience.
• Relevant experience in retail, FMCG, or technology-driven sales environments is an advantage.
• Strong analytical, communication, and negotiation skills.
• Ability to lead and develop a sales team, including performance management and coaching.
• Bachelors degree in Business, Marketing, or a related field, or equivalent practical experience.