Customer Experience And Growth Intern

Department Icon Operations Maintenance & Support
Posted: 2 weeks ago
0-15 years
Sharjah, UAE
Operations Maintenance & Support
full time
Full Time
Closes 22 Dec 2026

Posted: 2 weeks ago
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Job Description

Job description / Role
Job Type
Full Time
Job Location
Sharjah, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
About Stranger Soccer

Stranger Soccer is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and mobile app for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the worlds number one sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the number one way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.

Role Overview

The selected candidate(s) will be a key member of a small team working at Stranger Soccer UAE, carrying out various initiatives related to game hosting, player experience, community engagement, and growth of the local football network. The position will work closely with the UAE Business Owner and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent, providing opportunities to take on increasing levels of responsibility as Stranger Soccer expands its international presence.

Key Responsibilities
  • Game hosting & customer experience
    Serve as an official host for selected football games weekly across Dubai and/or Abu Dhabi
    Ensure players have a smooth, fun, and safe game experience
    Represent the Stranger Soccer brand on the ground
    Collect player feedback to continuously improve the experience
  • Daily operations support
    Assist with scheduling, logistics coordination, and venue communication
    Support marketing, customer service, and game operations tasks
    Help onboard new players and respond to inquiries
    Assist in recruiting, screening, and onboarding new official hosts
    Support scheduling and ensure proper venue coverage
  • Operations improvement
    Identify inefficiencies in booking, hosting, or player engagement processes
    Propose actionable solutions to streamline operations and improve consistency
    Analyse feedback and trends to recommend operational enhancements
  • Game experience development
    Observe games and recommend enhancements such as format tweaks, warm-ups, engagement activities, and post-game processes
    Research best practices from sports, fitness, and hospitality industries to elevate the UAE experience
  • Growth & expansion initiatives
    Contribute ideas and mini-projects to increase player acquisition and retention
    Assist in researching football communities, universities, corporates, and potential partners in Dubai and Abu Dhabi
    Support promotional events, community activations, and social content
  • Cross-functional exposure
    Collaborate with the UAE Business Owner and Singapore HQ team
    Gain insight into how a fast-growing sports-tech brand expands internationally
  • What You Will Gain
  • Hands-on experience in running a real, consumer-facing sports business
  • Confidence in hosting and leading player groups
  • Operational, customer service, and growth marketing exposure
  • Insights into brand expansion in international markets
  • Opportunities to contribute ideas that directly impact the UAE business
  • Requirements
  • Positive, proactive "can-do" attitude
  • Comfortable interacting with customers and leading groups
  • Strong interest in football (required)
  • Hospitality, events, or sports management experience is a plus
  • Must be based in Dubai or Abu Dhabi, with availability to attend games in either city
  • Hospitality experience a plus
  • Skills

    OperationsCustomer ServiceLogisticsScreeningDaily Operations

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