Chief Operating Officer

Coo - Operations

Required Experience :

- 8 - 14 years in operations, program leadership, general management, or scaling-stage service businesses
- Demonstrated experience building and running a weekly operating cadence - not just attending one
- Experience managing cross-functional teams across sales, operations, and support
- Track record of hiring right and making people decisions early
- Experience in B2B sales or building a B2B sales engine - from ICP definition to proposal to close
- Comfortable being measured weekly and quarterly - by numbers, not effort
- Strong written and verbal communication in English; Hindi and Marathi a strong advantage
Preferred Background :
- EOS / OKR / operating cadence experience (L10, IDS, Rocks, Scorecards) - significant advantage
- MBA or equivalent management education (IIM, IIT or equivalent - thinking is primary, pedigree is secondary)
- Experience in service businesses : hospitality, facility management, retail operations, laundry, logistics
- Exposure to franchise models, multi-site operations, or business acquisition integration
- B2B sales background in sectors that sell to procurement : hotels, factories, FM firms, hospitals, pharma
- Experience driving ISO certification or quality management systems (ISO 9001, 14001, 45001 or equivalent)
- Exposure to industry certifications, compliance audits, or standard-setting in a service business
- Financial modelling and business case experience - project finance, debt structuring, capex planning
- Active professional presence - LinkedIn, industry associations, community building