Techno Functional Project Manager - Retail/eCommerce

KEY RESPONSIBILITIES:

• Drive end-to-end project governance across ERP, e-commerce, IT systems, and cybersecurity initiatives.
• Act as a bridge between business, tech teams, and external partners-vendors.
• Lead ERP implementation planning, readiness, and execution support.
• Manage IT ticketing systems rollout and other value-added solution onboarding to user adoption and process optimization.
• Oversee e-commerce platform implementation and ecosystem integrations.
• Drive integration of modern AI-based tools (custom and ready solutions) across business use cases.
• Ensure the right balance between build vs. ready-to-use (SaaS) solutions.
• Track timelines, risks, dependencies, and delivery quality.
• Run structured reviews, reporting, and stakeholder communication.
• Maintain strong documentation, MOMs, and governance discipline.

MUST HAVE EXPERIENCE:

• Proven experience in ERP implementation projects.
• Hands-on exposure to modern retail and e-commerce ecosystems.
• Experience in integrating SaaS platforms and third-party systems.
• Exposure to AI-based tools-solutions implementation (custom or ready platforms).
• Experience with technology value-added system implementation and adoptions.
• Basic exposure to cybersecurity projects or governance frameworks.

PREFERRED EXPERIENCE:

• Experience in luxury or premium retail technology environments.
• Consulting experience in retail-e-commerce digital transformation projects.
• Exposure to platforms like Shopify, Magento, Zoho, or similar ecosystems.
• Experience managing multi-vendor and cross-functional delivery environments.

CORE SKILLS:

• Strong techno-functional understanding of complex tech rollouts.
• Ability to balance build vs. buy decisions practically.
• Excellent stakeholder management (internal and external).
• Strong communication skills, especially with senior leadership.
• Ability to drive closure, not just coordination.
• Structured, detail-oriented, and execution-focused.

EXPERIENCE:

• 8 - 12 years (flexible for the right candidate with strong retail-tech exposure).