85+ Applicants
Posted: 1 year ago
0-2 years
Delhi, India
Work from Office
Posted: 1 year ago
|
Applicants: 85+
Job Description
About Company
Similar Jobs
Please verify your account first!
Send OTP
Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
Key Responsibilities
- Provide daily customer service support
- Answers telephone promptly to handle customer queries and take product orders and provide written communications
- Mail response to all stake holders within 24hours.
- Undertake accurate entry of customer order data to SAP through Service provider / Finance
- Provide accurate product information to customers
- Respond efficiently and effectively to customer queries and complaints
- Maintain customer information in the company Customer Relationship Management (CRM) system to ensure its accuracy and relevance prior to distribution.
- New customer creation with KYC, Registration no, email, Phone no etc in SAP and SFDC within one working dayof request from sales team.
- Tracking of orders and exchanges, database maintenance, updation and follow up with customers
- Work in a flexible and collaborative manner within a small team, sharing joint responsibilities to ensure that all daily tasks are completed.
- Provide direct support/backup to sales representatives.
- Receive and enter customer orders via telephone, electronically and provide written communication on the same.
- Manage customer consignment stock through efficient monitoring, provision of stock data to Sales Specialists and resolution of stock discrepancies.
- Manage Faulty Product Claims/exchanges through liaison with Sales Specialists, customers and Head Office, administration of relevant paperwork, monitoring of data, maintenance of records to facilitate customer credits.
- Welcome emails to new customers within 24 to 48 hours of shipment for first order for all product catogories.
- Send email to customers for any partial/short shipments
- Team management, roll out new projects for performance improvements under compliance.
- Coordinate with various stakeholders & cross functions and identify/implement actions towards achievement of cost, speed and reliability targets
Looking to get Placed? Try our Placement Guarantee Plan
Skills
Customer Relationship ManagementDatabase MaintenanceCustomer ServiceMaintenanceAdministrationCustomer RelationshipIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Straumann Group is a global leader in implant, restorative and regenerative dentistry. They develop, manufacture and supply dental implants, instruments, CADCAM prosthetics, and biomaterials for use in dentistry.
Important dates & deadlines?
Application Deadline
23 Sep 24, 01:19 PM IST
Similar Jobs
View All
Loading...
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago
