Walk-in || Refund Specialist - US Revenue Cycle

Refund Specialist - Position Summary

At Strivant Health, we take pride in delivering exceptional accuracy and efficiency in physician revenue cycle management. Join our dynamic team as a Refunds Specialist, where your expertise in medical billing and patient refunds will directly impact operational excellence and patient satisfaction. This position is more than just administrative work it’s about making a meaningful difference by ensuring patients and payers receive accurate refunds. If you have a keen eye for detail, love solving problems, and enjoy working in a fast-paced, high-volume environment, this is the perfect opportunity for you!

What You’ll Do – Your Impact Matters

• Research and resolve credit balances for patients and third-party payers.
• Process refund requests with precision and ensure all documentation is complete.
• Communicate professionally with clinics and patients to resolve discrepancies.
• Maintain and audit refund trackers and systems for accuracy and compliance.
• Support digital refund processing and contribute to special projects..
• Collaborate with a supportive internal team and offshore team to streamline financial processes.
• Collaborate with leadership and team members to enhance the refunds process.

What You Bring to the Table

• 3+ years of experience in medical claims payment posting, cash research, and refunds processing.
• Strong understanding of insurance reimbursement (Medicare, Medicaid, commercial).
• Familiarity with CPT, ICD-9/10, and HCPCS codes and insurance regulations.
• Excellent communication skills, both written and verbal.
• Experience working with medical billing systems such as e-Clinical Works (eCW), Centricity (CPS), Epic.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
• Strong analytical skills with the ability to recognize trends and provide data-driven solutions.

Why Join Us?

• Attractive incentive plans
• Make a Real Impact – Your work directly influences cash flow and financial health for healthcare providers and their patients.
• A Culture of Excellence – We value accuracy, innovation, and teamwork.
• A Supportive Team – Work with like-minded professionals who understand the complexities of revenue cycle management.
• Opportunities to drive change and improve processes for greater efficiency.

We are looking forward to reviewing your resume!

Find out more about our culture and benefits at: https://strivanthealth.com/careers/