Housekeeping Manager

Key Responsibilities

Operations Management

• Oversee daily cleaning operations for guest rooms, public areas, and back-of-house spaces
• Ensure rooms meet brand standards and are ready for guest arrivals
• Manage room status communication with front desk
• Conduct quality inspections and address deficiencies

Team Leadership

• Supervise housekeeping supervisors, room attendants, and public area cleaners
• Create staff schedules and manage labor costs
• Train team on cleaning procedures, safety protocols, and guest service
• Conduct performance evaluations and disciplinary actions

Inventory & Budget

• Control linen, cleaning supplies, and guest amenity inventory
• Manage departmental budget and reduce waste
• Order supplies and negotiate with vendors
• Track and control costs per occupied room

Guest Services

• Handle guest requests for additional amenities or special cleaning
• Respond to cleanliness complaints and resolve issues promptly
• Coordinate VIP room preparations and special requirements

Health & Safety

• Ensure compliance with hygiene and sanitation standards
• Implement safety procedures for chemical handling and equipment use
• Maintain lost and found procedures
• Monitor infection control protocols

Coordination

• Work with maintenance on room repairs and deep cleaning projects
• Collaborate with front office on room availability and guest needs
• Support laundry operations management's