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Job Description
Role & responsibilities
- JSA report for every event and report the unsafe condition to the customer and send Near hit report with photographs to dealer safety manager.
- 2. Gather customer feedback and address any additional concerns or questions they may have regarding the service.
- 3. Need to update on new Cummins Product to customer.
- 4. Identify required parts for repairs and generate leads, while creating EFSR before customer signoff,
- 5. Collaborate with service advisors, other technicians, and support staff to ensure smooth service operations and effective problem-solving.
- 6. Ensure "Calling to Service advisor after work completion before leaving from customer site for collecting customer feedback by Service advisor".
- 7. Responsible for dealer total service support
8. Awareness on Campaign / Temporary Repair Practice / Field Flash / Field Alert / Service Part Topics & upgradation on new product training like CEV BSIV, CPCB IV+ after internal trainings
Skills
After Sales SupportPartCustomer ComplaintsSalesField ServiceSpares ManagementService EngineeringHandlingOperationsService OperationsTechnicianService EngineerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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