Support Engineer L1

Job Category: FMS

Job Type: Full Time

Job Location: New Delhi

Qualifications, Skill Set

A formal degree is not required; candidates may be degree-holders or self-taught.

Required Experience.

• Strong reading, writing, and communication skills are required.
• Freshers can apply.
• Can provide L2 Level Customer Support.
• Can provide exceptional support while communicating and assisting customers.
• Ability to resolve tickets, analyze customer reported information to identify problems and concerns.

Roles & Responsibilities

• Addressing user tickets regarding hardware, software and networking.
• Walking customers through installing applications and computer peripherals.
• Asking targeted questions to diagnose problems.
• Guiding users with simple, step-by-step instructions.
• Conducting remote troubleshooting.
• Testing alternative pathways until the issue is resolved.
• Customizing desktop applications to meet user needs.
• Recording technical issues and solutions in logs.
• Following up with clients to ensure their systems are functional.
• Help creating technical documentation and manuals. Resolving tickets, analyzing customer reported information to identify problems and concerns.
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