Support Engineer L2

Job Category: FMS

Job Type: Full Time

Job Location: New Delhi

Qualifications, Skill Set

A formal degree is not required; candidates may be degree-holders or self-taught.

Required Experience

Strong reading, writing, and communication skills are required.

Minimum 2 Years Of Experience In Technical Support.

• Degree in B.Tech/ B.E./ or Bachelors in Computer Science.
• Can provide L2 Level Customer Support.
• Can provide exceptional support while communicating and assisting customers.
• Ability to resolve tickets, analyze customer reported information to identify problems and concerns.

Roles & Responsibilities

• Taking full ownership of customer technical issues, including initial troubleshooting, identification of root causes, and issue resolution and communication.
• Serving as a point of contact on customer escalations and ensuring customer issues are resolved.
• Leading internal escalations and communicating with the Customer Success, Sales, and R&D teams.
• Designing and maintaining the Perimeter 81 knowledge base, keeping it up-to-date with relevant information.
• Providing product feedback and insights to internal teams.
• Managing internal projects related to support such as training and support readiness for releases.
• Apply for this position
• Full Name *
• Email *
• Phone *
• Bio *
• Upload CV/Resume *Allowed Type(s): .pdf, .doc, .docx
• By using this form you agree with the storage and handling of your data by this website. *