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Job Description
Job Category: IT
Job Type: Full Time
Job Location: Pune
Description
- Basic troubleshooting knowledge in Desktops and Laptops with Software.
- Should know about the SLA and its criticality
- Good Emailing Skills with knowledge of using Outlook
- Should have basic understanding of how Windows and Linux environment work
- Observe and Alert Threshold Violations
- Monitoring and Incident Management
- Be able to observe and report Incidents with in the SLA
- Follow escalation process
- Attentive and Vigilant in observing incidents through various monitoring tools
- Able to Multi task.
- Handle multiple support tickets at the same time.
- Desktop Support & Helpdesk Support
- Complete Knowledge of Desktop Support (Desktops, Laptops & Printers)
- Handle IT Incidents and Tickets
- Should have adequate Customer Handling Skills over the phone and onsite.
- Experience in the IT support desk tools will be added advantage
- A formal degree is not required; candidates may be degree-holders or self-taught.
- Strong reading, writing, and communication skills are required.
Fresher or 1 year
Salary
As per industry standard
No Of Positions
- 01
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Skills
Incident ManagementCustomer HandlingTechnical SupportSupport EngineerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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