Operations Manager

Responsibilities:

• Oversee the day-to-day operations of all assigned service sites to ensure compliance with company standards and client requirements.
• Lead the recruitment, onboarding, and resourcing of new employees to meet operational needs.
• Achieve the target of onboarding a minimum of one new site per month, driving business expansion and growth.
• Ensure proper site management, including regular site audits, implementation of best practices, and continuous process improvements.
• Handle and resolve operational escalations promptly and professionally.
• Represent the company in all communications with site heads, acting as a bridge between field operations and senior management.
• Monitor and follow up on the timely and accurate submission of Management Information System (MIS) reports from all sites.
• Foster a positive work environment by building and maintaining employee morale across all sites.
• Oversee and monitor employee attendance, ensuring proper records are maintained and discrepancies are addressed.
• Manage and update documentation for all employees, ensuring compliance with legal and company requirements.
• Introduce and institutionalize the use of site facility service checklists to standardize operations and ensure quality of service.
• Conduct regular site staff briefings to communicate company policies, expectations, and updates.
• Ensure effective supervision and control of site employees, addressing performance issues as needed.
• Implement health, safety, and environmental policies at all sites, ensuring compliance with statutory and company standards.
• Liaise with clients to understand requirements, address feedback, and maintain high levels of client satisfaction.
• Prepare and present periodic operational reports and performance metrics to senior management.
• Manage budgets for site operations, track expenses, and implement cost-control initiatives.
• Identify training needs and arrange for ongoing development programs for site staff.