Senior System Analyst - Workday

You are as unique as your background, experience and point of view. Here, youll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, were driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, youll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

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Position Summary:

The HR Senior Systems Analyst is responsible for the effective administration, support, and optimization of the organizations Human Capital Management (HCM) system and other HR Information Systems. This role ensures that our systems are configured, maintained, and leveraged to support HR operations, reporting, compliance and overall business goals. The HR Systems Analyst works within an HRDS team and partners closely with HR, IT, payroll, benefits, and other stakeholders. Examples of responsibilities include delivering capabilities from idea to implementation, mentoring other HRDS team members, streamlining processes, upholding operating standards, and delivering actionable insights balancing risk and digital employee experience.

Key Responsibilities:

• As part of a team, deliver capabilities from idea to implementation while working daily with stakeholders
• Manage and track HR system related service and/or product enhancement requests and incidents through Jira (or other ticketing system) ensuring timely resolution and clear communication with stakeholders in accordance with our operating guidelines
• Resolve HR technology related issues, troubleshooting, and system issues
• Partner with HR and business teams to identify process improvements and system enhancements
• Maintain data integrity through regular audits, testing, and system updates
• Partner and/or support cyclical HR processes such as talent management, compensation planning, and benefits administration
• Document processes, provide training materials, and host user training sessions for stakeholders
• Collaborate with IT or vendors on system upgrades/releases, patches, and implementations
• Ensure HR data security and compliance with applicable laws and regulations
• Stay current on HR technology trends and best practices to recommend system enhancements

Qualifications:

• 9+ years of experience with Workday systems configuration in 1 or more Workday modules
• Familiarity with ticket management tools such as Jira or Service Now
• Understanding of data governance, operating guidelines, and quality engineering best practices
• Experience, or ability to adapt and learn, in participating in agile ceremonies such as daily stand-ups, backlog refinement, sprint reviews, and planning initiatives
• Strong critical thinking, analytical, and problem-solving skills
• Proficiency with Microsoft Office Suite, and intermediate level with Excel
• Detail-oriented with a focus on data accuracy and integrity
• Excellent communication skills and ability to collaborate across departments

Key Competencies:

• Ability to lead through the full software delivery lifecycle
• Mentoring of other team members to share knowledge and grow skills
• Ability to manage work through ticket management systems
• Data analysis and critical thinking
• Strong technical aptitude and learning agility
• Confidentiality and discretion in handling sensitive HR information
• Service oriented mindset
• Adaptability, continuous improvement mindset, and alignment with agile ways of working

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