Chaayos - Delivery Business Head/Growth Head

Role Overview

The Delivery Business Head will own the end-to-end P&L for the delivery vertical, driving growth across aggregator and owned channels. The role focuses on improving revenue, customer experience, and key business metrics through data-driven decisions, strong cross-functional collaboration, and seamless execution.

Key Responsibilities

• Own end-to-end P&L for the delivery business, including aggregators (Swiggy, Zomato) and owned channels
• Drive online business growth by improving revenue, ratings, visibility, and conversion across platforms
• Develop and execute strategies to increase market share and brand reach in the delivery/cloud kitchen segment
• Optimize pricing, promotions, and platform partnerships to maximize revenue and profitability
• Monitor and improve key metrics: AOV, repeat rate, funnel conversion, customer retention, and ratings
• Leverage data analytics, consumer insights, and platform dashboards for decision-making
• Lead demand generation initiatives - campaigns, offers, and digital visibility
• Work closely with operations, supply chain, and central kitchen teams to ensure seamless execution
• Ensure consistent brand experience across packaging, delivery timelines, and product quality
• Drive agile execution of new initiatives, product improvements, and campaigns with speed and ownership
• Collaborate cross-functionally with marketing, finance, and ops teams to deliver business outcomes
• Build, mentor, and lead a high-performing delivery team