Center Manager

Key Responsibilities:

• Check the availability of adequate inventory in the department.
• Monitor the departmental record of cleaning and housekeeping.
• Ensure the attendance and availability of technicians, reporting doctors, phlebotomists, and housekeeping staff in the department.
• Follow up with the Operations Manager for backup of technicians and other departmental staff in case of absenteeism for both 1st and 2nd shift employees.
• Track the actual Turnaround Time (TAT) of each test in the department and record any deviations, informing the Head of Operations at the Head Office.
• Follow up on any urgent reports that need to be released.
• Handle departmental grievances related to patients, technicians, and machine breakdowns.

Qualifications Required:

• Strong leadership skills with the ability to inspire and support a team.
• Excellent communication and interpersonal skills to foster a culture of teamwork.
• Experience in implementing operational strategies and optimizing workflow.
• Customer service-oriented mindset with the ability to address customer needs effectively.
• Prior experience in handling inventory, departmental records, and staff scheduling.
• Ability to track and analyze performance metrics to drive improvements.
• Problem-solving skills to address challenges and deviations effectively.
• Prior experience in handling departmental grievances and resolving conflicts.

(Note: No additional details about the company were provided in the job description.),