General Manager Sales & Service - VinFast

Location: Salem, Tamil Nadu

Company: VinFast Auto India Dealership (Suryabala Group)

Salary: ₹60,000 per month

Performance-based incentives (based on business targets)

We are looking for an experienced and result-driven General Manager – Sales & Service to lead dealership operations in Salem. The candidate will be responsible for driving vehicle sales, managing after-sales service, ensuring customer satisfaction, and leading cross-functional teams.

Sales Management

• Drive retail sales targets and achieve monthly/quarterly business goals
• Plan and execute local marketing activities to increase walk-ins and conversions
• Monitor enquiry-to-retail conversion ratios and improve performance
• Manage exchange, finance, and insurance tie-ups

Service Operations

• Oversee workshop operations ensuring high service quality and turnaround time
• Ensure adherence to OEM standards and processes
• Improve service revenue, customer retention, and AMC penetration

Team Leadership

• Lead and manage sales, service, and support teams
• Set KPIs and monitor team performance
• Train and mentor team members for continuous improvement

Customer Experience

• Ensure best-in-class customer satisfaction across sales and service
• Handle escalations and ensure timely resolution
• Maintain strong CRM practices and follow-ups

Business Operations

• Manage P&L for the dealership
• Control operational costs and improve profitability
• Ensure compliance with company policies and OEM guidelines

• Minimum 10+ years of experience in the automobile industry
• Proven experience in managing both Sales & Service operations
• Strong leadership and team management skills
• Good understanding of dealership financials and operations
• Exposure to EV segment is an added advantage