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Job Description
Hi Connections,
We are currently hiring Collection Specialists to join our growing team at Sutherland. This is a Work From Home opportunity open to freshers
EXP: 0- 4 Years
Mandatory: Graduates ; International Voice Process ; Collections
Roles and Responsibilities:
1. Review open accounts from the daily Ageing report
2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
4. Monitor customer payments activity to ensure receivables are collected in a timely manner
5.Ensure timely escalation in case of non-payment or no response
6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client
8. Assists with the cleanup of UC's (unapplied credits), short paid invoices
9. Send Dunning letter to customers to make the payment of delinquent accounts
10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
11.Update Daily/Weekly trackers and perform self-quality check
12.Adherence to Control and Compliance
13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
14. Follow and update the Standard Operating Procedure (SOP)
15. Active participation in Learning & Developments
Perks:
Looking to get Placed? Try our Placement Guarantee Plan
Flexible environment
Career growth and learning opportunities
Exposure to international processes
If interested, please share your resume or reach out directly:
Email: Abinaya.Manoharan@Sutherlandglobal.com
Contact: 9791385843
"Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com"
Skills
CollectionsOTCInternational Voice ProcessOtc CollectionB2B CollectionClaimsUs CollectionThird Party CollectionsOperationsCustomer ServiceInternational Voice ProcessVoice ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Sutherland is an experience-led digital transformation company that stands at the forefront of delivering exceptionally engineered experiences for both customers and employees. With a mission rooted in ensuring sustained delight, Sutherland leverages over 35 years of expertise in caring for its customers' clients, consistently delivering measurable results and driving growth. The company's foundation in proprietary, AI-based products and platforms is strengthened by its robust intellectual property and a focus on automation.
As a global team of professionals, Sutherland prides itself on operational effectiveness and a strong cultural cohesion. Its commitment to clients and to each other is a testament to its collaborative ethos. The organization's dedication to innovation and excellence has established it as a leader in its field, continually pushing the boundaries of digital transformation to meet the evolving needs of businesses and consumers alike.
Important dates & deadlines?
Application Deadline
11 Dec 25, 04:28 PM IST
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Collection Specialist / Senior Collection Specialst
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